DCC

Be the carrier that agents choose when it's time to place their business.

We believe that the way to get more business is to be the carrier that makes it easier for agents to do their jobs. Deep Customer Connections is all about giving you the knowledge and tools you need to help you make that happen. With a focus on the property and casualty insurance industry, we know how to help our clients identify the right goals and build their business. 

We offer research, consulting, and industry reports.

Our Results:

Results encompass the concrete and specific, such as:

• reducing claims cycle time by 55%
• improving customer satisfaction ratings by 27%, and
• driving agents to call for an appointment because they've heard about a company making it easier for their agents to do business.

They also include more subtle results, such as:

• changing the way people think about the carrier-agent relationship and what making it easier to write business means, and
• getting the entire organization to focus on making business easier for agents.

Regardless of your specific strengths and opportunities, Deep Customer Connections will help you get the results that matter most to you.

Research

Deep Customer Connections' provides the business intelligence you need to make it easier for your agents to write more business with you. With our research, you'll understand in detail what agents see as your strengths and opportunities. You'll learn how you stack up competitively. And you'll be able to differentiate between anecdotal “squeaky wheels” and significant issues.

Nearly 40,000 agents have participated in Deep Customer Connections' research over the past seven years, providing information unmatched in depth, breadth and utility. Research tools include our industry-standard survey, tailored and fully customized surveys, focus groups and interviews. Read more

Consulting

Building on the insights from our research and our experience, Deep Customer Connections will help you develop goals and formulate and implement detailed plans that will lead to your competitive advantage. With our support, you'll not only seize opportunities at hand, but also build skills and foster ownership in the process.

We help you work through every issue from selecting priorities (what to change) to identifying the degree of change (incremental or breakthrough), to chartering implementation teams and supporting those teams in achieving their goals. Read more

Reports

The property and casualty insurance industry has come to anticipate Deep Customer Connections' annual benchmark report. The 2009 report includes ratings from 8,639 independent agents along with thousands of their comments. The report provides information and insight, answering critical questions, such as: “What is most important to agents?”, and includes our expert analysis and recommendations.

Our NAMIC-Deep Customer Connections Executive Report presents how carrier executives think about and act on the strategy of getting more business by making it easier for agents to write with their companies. The report also includes Deep Customer Connections' analysis, comparisons of results from executives with research on agents' views, and recommendations for action. Read more