NEWS
Read about the latest industry news and receive updates on new publications and research from Deep Customer Connections.
-
February 23, 2010
Agents want carriers to make systems user-friendly, survey finds
See National Underwriter news item about Deep Customer Connections' latest research. read more
-
January 19, 2010
Making The Thousand Little Things Work For You
Look, we all know that making it easier for your agents to write more business with you is not easy to do. Recently, one of our clients lamented that “making it easier is made up of a thousand little things.” And it’s true. “Making it easier” means: · Quickly providing reliable quotes · (...) read more
-
December 15, 2009
Chasing the Rabbit: a book review by John Uzzi
Chasing the Rabbit by Steven J. Spear; Published by McGraw Hill, 2009. Reviewed by John Uzzi December 15, 2009 Those of us in the organizational improvement business, either internally as leaders or externally as consultants, are always trying to figure out how the best companies do “it”. How do they achieve quality and (...) read more
EVENTS
-
October 15, 2009
Nort Salz Presented to CPCU Chapter, February 2009
The Central Massachusetts Chartered Property Casualty Underwriters (CPCU) chapter featured Nort Salz as guest speaker at it's February, 2009 meeting. Nort's presentation focused on the importance of making it easier for agents to do business with carriers, presented a model that articulates the factors of the carrier-agent working relationship, and (...) read more
-
October 15, 2009
Nort Salz Spoke at IASA Convention, June 2009
At the 2009 annual IASA (Insurance and Accounting Systems Association) meeting, Nort Salz discussed "Why is making business easier so hard to do?" based on Deep Customer Connections' extensive research. His presentation described what is most important to agents, how well that matches carrier executives' perspecitves, and identified the main (...) read more
